Telephone 0161 883 2351


Free UK Delivery
Best Price Guarantee
Unlimited Technical Support

Trade Terms and Conditions

1. About Us

This website is owned and operated by

Europa House

VAT number 258 9916 41

Registered in England 10527757


Tel: 0161 883 2351

If you need to contact us please use the details above.

2. Trade & Commercial Only

2.1 In order to setup an account with CCTVSeller you must be within the Security Trade or related field e.g. Electrician, IT professional. We also offer trade accounts to commercial organisations with in house IT support. We verify all account applications before they are approved.

2.2 We can only supply those who are purchasing Hikvision items for installation purposes and NOT those looking to resell the Hikvision products. Anyone who is found to be reselling Hikvision products purchased from us will have their account immediately removed and no longer be able to purchase from us.

2.3 We expect all applicants for trade accounts to  provide accurate information in regards to their outlined professional field & competence. Where instances of misrepresensation are identified then that account will be removed immediately and may result in any future warranty claims being cancelled.

2.4 We expect all customers to be competent in the installation of the CCTV equipment we provide. We will ONLY provide support to those within CCTV trade or related fields and not to end users.


3. Make a contract with us

3.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

3.2 In the unlikely event that the goods are no longer available or that we have made a pricing mistake, we will decline your offer to buy the goods and not dispatch the goods. In this scenario there is no contract between us.

3.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

3.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

3.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

3.6 This contract is covered by English law.

3.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

4. How to place order

4.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 0161 883 2351

4.2 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.

4.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

4.4 Carriage charges will be shown prior to you placing your order.

4.5 You will be required to pay for the goods in full at the time of ordering.

4.6 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.

4.7 Promotional prices only apply during the period stated.

4.8 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate of 20%.

4.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

4.10 Once your order is complete we will notify you of the dispatch date.

5. Delivery & Carriage Charges

5.1 Goods will be dispatched by us within 3 working days and any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 4.12.

5.2 We will deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 4.12.

5.3 Your order may arrive in more than one delivery.

5.4 We can deliver anywhere in mainland Great Britain.

5.5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is between 7:30am and 6:00pm Monday-Friday. All orders require an acceptance signature and will not be left unattended.

5.6 Disposal of packing materials is your responsibility.

5.7 If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.

5.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This may delay your delivery.

5.9 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.

5.10 If the goods are lost or damaged please report this to us within two working days from the delivery day.

5.11 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.

5.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.

5.13 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

5.14 Free delivery is available on all orders

6. Cancellation and returns

6.1 As a Trade & Commercial only supplier of CCTV we are are exempt from the Distance Selling Regulations. 

6.2 Orders may only be cancelled at our discretion and having been confirmed in writing by a Director of our company. We reserve the right to apply re-stocking charges of up to 20%  on any cancelled order.

6.3 The right to cancel does not apply to any special stock order items.

6.4 Any cancelled orders must be returned within 14 days of the cancellation being approved, complete with the original packaging and and in the original condition to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

6.5 We will not accept returns on any items where the manufacturers seal has been broken.

6.6 Claims for missing or damaged items must be made within 2 working days of delivery.

6.7 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.

6.8 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.

7. Faulty Goods / Guarantee

7.1 If there is a problem with the goods, please notify us by email or over the phone providing details of the problem. In addition, you must provide us with the serial number of the item.

7.2 All goods are covered by a manufacturer’s warranty unless the issue is caused by faulty workmanship and materials.

7.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

7.4 Items reported as faulty must be returned for inspection before any replacement will be sent out. We do not offer advanced replacements of any items.  The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

7.5 All items are guaranteed for 3 year from the date of delivery. Within this time-scale, we will replace defective goods, as outlined above, free of charge.

7.6 If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match.


8. Liability

8.1 The products sold on this website comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

8.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not instal the goods until you have received them and inspected them.

Website Disclaimer for:

This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

1. Use of Website

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2. Visitor Conduct

2.1 Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

3. Site Uptime

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. Links to and From other websites

4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. Exclusion of Liability

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.